Frequently Asked Questions

Everything you need to know about your favorite clean beauty essentials.

Are Florence By Mills products vegan and cruelty-free?

Yes! We are proud to say that all of our products are 100% vegan and cruelty-free. We never test on animals and we do not use any animal-derived ingredients.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking link. You can also log into your account on our website to view your order status and shipping history.

What is your return policy?

We want you to love your glow! If you are not satisfied with your purchase, you can return unopened items within 30 days of delivery. Please contact our support team to initiate a return.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Are your products safe for sensitive skin?

Our products are dermatologist-tested and formulated without parabens, sulfates, or synthetic fragrances to be gentle on all skin types, including sensitive skin.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options like Afterpay and Klarna.